Privacy Policy

Last updated: February 2, 2026

This Privacy Policy describes how WalletBaz (“WalletBaz”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from walletbaz.net (the “Site”) or otherwise interact with our services (collectively, the “Services”).

WalletBaz is a trading name of DubiHub Computers Trading Co LLC, a company registered in Dubai, United Arab Emirates. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and Services to you.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit or use the Services, we may collect the following categories of personal information:

a) Information You Provide to Us

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and payment details

  • Communications with our support team

b) Information Collected Automatically

  • IP address

  • Browser type and device information

  • Cookies and similar tracking technologies

  • Pages visited and interactions with the Site

c) Transaction Information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Order history and fulfillment status

🔐 Important Notice (Hardware Wallets):
WalletBaz does not collect, store, process, or have access to:

  • Private keys

  • Recovery phrases / seed phrases

  • Wallet PINs or passwords

  • Cryptocurrency balances or transactions

We sell physical hardware products only and have no visibility or control over users’ digital assets.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfill orders

  • To arrange shipping and delivery

  • To provide customer support

  • To communicate with you about your order or account

  • To improve and optimize our Services

  • To prevent fraud and secure transactions

  • To comply with legal and regulatory obligations

With your consent, we may also use your information to send promotional or marketing communications. You may opt out at any time.

3. Sharing Your Personal Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

  • Shopify, as our e-commerce platform provider

  • Payment gateways and financial institutions

  • Shipping and logistics providers (e.g. courier companies)

  • IT, analytics, and customer support service providers

  • Legal or regulatory authorities when required by law

We do not sell personal information to third parties.

4. Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your use of the Services to provide and improve its platform.

Your information may be transferred to and processed in countries outside your country of residence. For more information, please review Shopify’s Privacy Policy:
👉 https://privacy.shopify.com/en

You can manage certain privacy choices related to Shopify data processing via:
👉 https://privacy.shopify.com/en/consumer-privacy

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Understand how customers use our Site

  • Improve performance and user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Services.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Maintain records required by law

  • Resolve disputes and enforce agreements

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your country of residence (including the UAE, EEA, or UK), you may have certain rights regarding your personal information, including:

  • The right to access your personal data

  • The right to request correction of inaccurate data

  • The right to request deletion of your data

  • The right to object to certain processing activities

These rights are not absolute and may be subject to legal limitations.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required by law, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

10. Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@walletbaz.net

Trading Name: WalletBaz
Legal Entity: DubiHub Computers Trading Co LLC

Registered Address:
1502A, Musalla Tower (Central Mall)
Khalid Bin Waleed Road
Dubai, United Arab Emirates